About this webinar
Get your customer service ready for 2025! Join Parloa for a live webinar with Maik Hummel, Lead AI Evangelist, and Paul Biggs, Head of Product Marketing, who will glimpse into the future and unveil the technical trends for the next year.
In this session, you’ll get a firsthand look at:
- Why customer service should focus on spoken conversation instead of written communication for omni-channel customer care strategies in 2025.
- The expectation of consumers to be understood in natural dialogues and how companies can use GPT-4o to deliver these human-like experiences.
- How globalization is causing customer service to face language barriers that can be overcome through the use of generative AI for real-time phone translation (RTT).
