Guides, eBooks & Reports

In-depth insights for teams building what’s next in customer experience

Explore guides, analyst reports, and research-backed ebooks on AI, automation, and enterprise-grade CX.

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Reports

AI Agents and the rise of SaaS 2.0: redefining the future of BPOs

Explore how leading companies are using AI to deliver real-time multilingual support. This Everest Group report spotlights key benefits and evaluates top providers in the CX space, including Parloa’s cutting-edge translation tech.

Reports

AI-powered language translation in customer experience management

Explore how leading companies are using AI to deliver real-time multilingual support. This Everest Group report spotlights key benefits and evaluates top providers in the CX space, including Parloa’s cutting-edge translation tech.

Reports

GenAI trust and safety: mitigating risks and enabling solutions

AI agents bring power—and risk. Opus Research’s report shows how to adopt agentic AI safely, with guidance on vulnerabilities, vendor evaluation, and built-in trust features from leaders like Parloa.

Guides

2025 contact center business leader’s guide for generative AI

Parloa’s 2024/25 guide helps CX leaders prepare for GenAI adoption—offering insights on communication trends, budgeting, and provider assessment.

Guides

Agentic AI made easy: an essential guide for CX business leaders

Learn how agentic AI transforms customer interactions, streamlines support, and delivers real business impact in this essential guide for CX professionals.

Guides

The 2025 AI agent buyer’s guide

Parloa’s 2025 AI agent buyer’s guide helps CX, IT, and ops leaders evaluate AI platforms for scalability, architecture, and enterprise readiness.

Ready to scale AI agents that actually work?

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