The conference for leaders in AI and CX

Customer relationships are being redefined and agentic AI’s transforming how people connect with brands. The companies embracing this shift now will set the standard. Spend the day with 300+ CX leaders, AI builders, and forward-thinking teams who are turning agentic AI into real business results. Discover how to build stronger, smarter customer relationships at scale.

Join us at WAVE

We're entering the agentic era, are you ready?

A lineup worth  listening to

What sets WAVE apart

Live in 2024

Voices from WAVE

DACH

News

Digitale Kundenerfahrung

At the heart of AI Zürich Powered by Deloitte Digital

Join The Heart of AI in Zurich and gain exclusive insights into how agentic AI is reshaping customer communication—making it smarter, more personal, and more scalable than ever.
Experience the technology first-hand and discover how innovative businesses apply AI to solve real-world challenges and create unique customer experiences.

Step into the heart of AI in Zurich

What’s in it for you

Roll up your sleeves in a hands-on session designed to give you direct experience with AI agents. You’ll handle:

Build, test, and optimize your own AI agent

At the heart of AI Zurich

USCA

Reuters Customer Service & Experience Conference

At the heart of AI Berlin

Join The Heart of AI in Berlin and gain exclusive insights into how agentic AI is reshaping customer communication—making it smarter, more personal, and more scalable than ever.
Experience the technology first-hand and discover how innovative businesses apply AI to solve real-world challenges and create unique customer experiences.

Step into the heart of AI in Berlin

Momentum AI Finance 2025

Service Summit 2025

At the heart of AI München

Join The Heart of AI in Munich and gain exclusive insights into how agentic AI is reshaping customer communication—making it smarter, more personal, and more scalable than ever.
Experience the technology first-hand and discover how innovative businesses apply AI to solve real-world challenges and create unique customer experiences.

Step into the heart of AI in Munich

At the heart of AI Munich

AI Enterprise

Behind the Build

Agent Lifecycle

Responsible AI

CX Economics

Index

Join events and on-demand webinars where artificial intelligence meets reality through deep dives, honest discussions  and takeaways you can use.