Where customer experience meets agentic AI
Go deep into the ideas, technology, and decisions shaping the next era of customer experience—written for the teams who run them.
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AI Agents in CX are only as strong as their guardrails
AI agents in CX only perform well with proper boundaries—robust guardrails, human oversight, and data hygiene are essential to prevent drift and maintain quality.
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Credit Card Payments, Now Part of the AI Agent Experience at Parloa
Parloa’s new Payment Skill embeds secure, PCI-compliant credit card processing directly into AI conversations—eliminating friction and keeping trust intact.
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TP and Parloa Form Strategic Partnership to Blend Human Expertise and AI
Parloa and TP partner to blend AI and human CX—deploying multilingual AI agents for routine interactions so experts can focus on high-impact conversations.
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How BPOs Can Lead (Not Lag) in the Age of AI
AI is reshaping BPOs—pushing them to evolve from cost-driven outsourcing into strategic, AI-powered partners offering hybrid, scalable CX and analytics.
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How Ready Is Your BPO for AI Agent Management?
AI agent management is redefining BPO readiness—assessing strategy, systems, and skills to ensure smooth adoption, governance, and operational impact.
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When AI Agents Team Up, CX Becomes Seamless
AI agents are transforming CX by working together—delegating tasks across specialized models to handle identity, troubleshooting, and upsells—making conversations faster, smarter, and seamless.
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3 Stages of AI-Powered Automation
AI automation is reshaping service delivery—moving from scripted flows to smart agents that integrate, learn, and scale across real customer conversations.
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How test-time scaling pushes the limits of Agentic AI
Test‑time scaling enhances AI agents by letting them “think harder” in real time—allocating more compute during inference to boost reasoning and adaptivity.
Ready to scale AI agents that actually work?
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