Parloa: Contact Center AI

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7. February 2025

How BarmeniaGothaer’s “Mina” AI Agent Adds More Empathy and Precision to Call Routing  

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Credit Card Payments, Now Part of the AI Agent Experience at Parloa

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AI Agents in CX Are Only As Strong as Their Guardrails

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How AI-Powered Assistants Resolve Decision Complexity in Multichannel Retail

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Simulations and Evaluations Ensure AI Agent Reliability, Using LLM-as-a-Judge

Blog Post: AI Agent Management: Strategies for Safe and Effective Deployment
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AI Agent Management: Strategies for Safe and Effective Deployment

Blog Post: GenAI Trends 2025
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Why the Era of AI Agents Starts Now

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Promoting Innovation, Advancing AI: Parloa Signs the EU AI Champions Initiative

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Get Your AI Agents Ready for Real-World Conversations: Simulation Testing to Evaluate Behavior

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Your Customers Deserve the Best Voice Experience on the Market. Here’s How We Do It.

Discover further Resources

Guide

2025 Contact Center Business Leader’s Guide for Generative AI

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Guide

First-class Customer Service in the Insurance Industry

Header Guide 5 Contact Center AI Use Cases

Guide

How E-Commerce Enterprises are Preparing for the Future in Efficient, Customer-Oriented Ways

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