With use cases that excel on the phone, Parloa and Microsoft revolutionize CX using Azure AI

How do customers benefit from our partnership?

Parloa’s AI Agent Management platform is optimized for enterprise scalability and performance.
By utilizing Azure AI services from Microsoft, including Azure OpenAI Service, we ensure the best performance and latency for Parloa’s AI agents which have been specifically optimized for the voice and phone channel.

The Parloa platform meets highest standards of security, governance and compliance by adhering to Microsofts Responsible AI Standards. By leveraging Microsoft Azure platform our clients can feel confident in the ethical use of AI, prompting fairness and trust while minimizing risk associated with AI systems.

Parloa is available in Azure Marketplace and you can maximize your Microsoft Azure Consumption Commitment (MACC) utilization by effectively managing your usage, leveraging existing subscription billing for better cost visibility, and streamlining procurement to improve efficiency and reduce administrative overhead.

Words from our partner

“For me, Parloa is one of our most trusted partners to meet the requirements of the next decade in terms of conversational AI enablement and ever-increasing demands on customer experience.”
Ralph Haupter President of Microsoft EMEA
“Microsoft and Parloa share a commitment to help empower customers to revolutionize customer service with sophisticated digital solutions. With the global scale and advanced AI capabilities in Azure, Parloa and our joint Digital Contact Center Platform customers will see tangible business value.”
Charles Lamanna Corporate Vice President, Business Applications & Platform
“Parloa is defining how generative AI is used in customer service with the release of the AI Agent Management Platform. Combined with their industry-leading, always-on copilot for real-time translation, Parloa is setting the standard for personal, 24×7 support experiences – all delivered by AI agents using Microsoft Azure AI.”
Marco Casalaina Vice President of Products Azure AI