Why choose Parloa vs. other conversational AI vendors
Amplify your customer service experience with Parloa’s next-generation AI Agent Management Platform which provides autonomous AI agents – seamless AI assistance for your human agents, when they take the call.
If you're looking to deflect customer calls, this isn’t for you…
Many vendors focus on AI solutions designed to deflect customer calls to other channels. While these solutions are certainly able to automate customer requests, they lack the empathy and dynamism needed for meaningful, voice-first, real-time interactions. Often built with traditional scripted dialog flows (and coming from chat-first mindsets), they don’t deliver the personal touch and high level of flexibility required to keep pace with evolving customer expectations.
If you're ready to reconnect with your customers, read on…
Parloa is a pioneer in voice-first, autonomous AI agents, transforming the customer service experience since 2018. Our brand new, industry-leading AI Agent Management Platform empowers you to create dynamic, personalized conversations that feel as easy as talking to a friend. While others are just adding voice to their offerings, or are bolting AI capabilities to their existing dialog flows, we’ve broken beyond those confines to unleash the full power of genAI. And we provide the tools you need to manage and scale a team of autonomous AI agents in your contact center, so you can have natural and unique conversations with every single customer.
Why leading brands of the genAI era trust Parloa
AI agents are just the tip of the iceberg; much more is needed
below the surface to ensure agentic AI is safe and reliable at scale.
Autonomous AI agents eclipse conversational AI bots
Conventional bots with bolted-on AI fall short in regards to the flexibility and personalization needed to match customer evolving expectations for a great CX. Parloa’s highly-skilled, autonomous AI agents are optimized for voice-first support, engaging in natural, unique conversations – with any customer, at any time, in multiple languages.
Full suite of tools to effectively QA autonomous AI agents
Scripted dialog flows were once the standard for designing AI agents, but now, using natural language prompts has become the easier and faster approach. But, as AI agents become more skilled and dynamic, effective agent lifecycle management becomes crucial. Parloa is the first to offer a comprehensive suite of tools for designing, QA, deploying, and scaling AI agents, that includes tools like high-scale automated simulations to ensure the reliability of fully prompt-based agents – before ever deploying to customers.
You’ll always be using best-in-class AI models and services
While flexibility in choosing your technology may seem advantageous, self-managing models and data orchestration divert focus and resources from creating a differentiated customer experience to maintaining infrastructure and keeping up with the news. This can also lead to response delays from misconfigured models and data inconsistencies, affecting the accuracy and speed of AI-driven insights critical for real-time voice interactions. Parloa integrates the latest AI models and services for you, optimized for customer service use cases that excel on the phone.
Business Impact
implementation to answer 50% of calls
NPS compared to NLU/rule-based system
more accurate routing compared to NLU solution
Don’t just take our word for it
- Thanks to Parloa, our customers have the permanent possibility to receive automated answers to all their questions via various channels without being tied to opening hours.
Olivia Szpiech Director of Customer Service, Decathlon - We at HSE had a strong vision for the project. Together with Parloa and MUUUH! we managed to bring it to life: a modern conversational AI that not only improves the customer experience, but also helps us achieve our business goals.
Uwe Richter Director Customer Service, HSE - The flexible Al-based speech recognition makes it easy for callers to communicate their concerns, even if they don't know the right terminology. They can get in touch with the right person quickly and easily.
Tom Schneider Consultant for Process and Project Management, Swiss Life - With Parloa's AI Agent Management Platform, we can use generative AI in a way that was previously unthinkable.
Baris Yorganci Head of IT Service Management, BarmeniaGothaer - We recognized Real-time Translation as a game-changer in our industry because it will allow us to recruit talent anywhere based on skills rather than language competency and provide better experiences to our clients' customers. Parloa is our partner of choice because of the superior technology, client focus and commitment to joint success.
Tomas Yangbyn Chief Digital Officer, Transcom
See it for yourself
Sounds great, but I do have a few questions…
Others claim to offer AI agents - what sets Parloa apart?
While AI agents are not new, Parloa offers the next generation of this technology that is significantly more autonomous and dynamic.
Our AI agents are not bound by the current scripted dialog flows, but built with natural language briefings, allowing them to have unprecedented levels of empathy and agency.
We launched a brand new platform, purpose-built for scaling a team of agents — with a robust set of tools to QA and manage agents with the full-power of genAI. We built this new platform based on our experience as a first mover in the AI-driven voice space, having been building systems since 2018 that ensure real-time performance, especially in high-volume, voice-first interactions.
Choosing a specialized vendor like Parloa means you’re working with experts who prioritize reliability – and have a proven track record partnering with global enterprises.
With all these capabilities, isn’t getting started with AMP quite complex?
Getting started with Parloa is actually faster than traditional conversation AI platforms because you can use natural language briefings to setup your first AI agent without having to work through a complex dialog flow. You can start with a simple use case like routing or FAQs, and expand from there as needed, taking a crawl, walk, run approach. While agentic systems typically require more time for testing and evaluation, our built-in testing and simulation capabilities streamline this process, ensuring faster deployment.
For example, a large insurance company had almost 50% of all its inbound calls going through new AI agents in just 4 months.
How does AMP ensure safety and prevent hallucinations in AI interactions?
AMP gives you full control with powerful tools like automated simulations and evaluations. You can test various scenarios to ensure factual accuracy, adjust tone, and identify potential security risks—all tailored to your specific use case, and based on existing customer conversations. Together with other measures such as data isolation and content filtering, this multi-layered safety approach helps ensure the AI agents perform safely and reliably within your enterprise environment.
You can read more about our genAI safety and reliability measures in this Opus Research report.
Isn’t building an AI solution in-house more flexible than using a ready-made solution?
Building a solution in-house can address very specific business needs. But, it needs to be weighed against the staffing and resources requirements, versus partnering with someone with years of experience helping enterprises around the blog with their AI-driven customer experience initiatives. Parloa provides a robust, scalable platform that accelerates deployment, reduces complexity, and keeps you ahead with the latest AI advancements – and also a team of CX experts and SLAs to ensure your success.