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Connected directly to your SAP foundation, Parloa's AI agents leverage full customer context to deliver fast, tailored support while identifying revenue opportunities.
Our trusted customers
Parloa is an SAP Solution Extension partner, specifically chosen to extend SAP solutions by offering exceptional voice, agent observability, customer understanding, and proven success in large enterprises.
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Together, with Parloa, we are using AI to connect customer service interactions into the broader customer journey to drive loyalty, trust, and long-term growth.
Experience the difference
Every minute on hold is a minute your customer may leave and never call back. Eliminate that risk with real-time resolution from Parloa.
Getting help
Customers navigate DTMF trees, wait on hold, and get routed to the wrong human agent.
Case status
Customers get no clear answer on their case status because their customer data is in disparate systems.
Resolution to revenue
Customer issues aren't resolved on the first call, and the customer doesn't return.
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Getting help
Parloa's voice AI agent immediately recognizes the customer and answers their question using context stored in SAP.
Case status
Parloa agents give real-time case status updates by pulling customer truth from SAP.
Resolution to revenue
Parloa resolves issues immediately, then uses that same context to surface natural expansion opportunities and a relevant offer, turning resolution into revenue.
The solution
Parloa's AI agents connect to SAP, opening every conversation with complete account, order, and case history. Once completed, they update SAP so the next agent — human or AI — can pick up right where the last left off.
Chasing cost-per-contact leaves customers with long wait times, lost context, and frustration. See how Parloa's voice AI agents connect directly with SAP to resolve issues in real time, turning at-risk customers into revenue won.
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How it fits
One agent layer across your SAP landscape, from service and sales to commerce and S/4HANA, so the same customer context follows the conversation wherever it starts.
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Orders, returns, and service in one flow
Order status and tracking
Update customers on orders, shipments, and delivery without putting them on hold.
Order changes and returns
Process cancellations, modifications, and returns end-to-end, across channels and systems.
Service requests
Schedule appointments and order replacements based on live product information.
Higher promise-to-pay, resolved on contact
Account and billing inquiries
Resolve billing questions, manage payments, and update accounts in one interaction.
Payment reminders
66% promise-to-pay rate with AI agents, versus 51% with human agents, on a live payment reminder program.
Fraud and dispute intake
Capture the details, verify identity, and route with full case context attached.
Steady support through volume spikes
Outages and disruptions
Handle volume spikes during disruptions and provide guided, proactive updates.
Service requests
Manage all service issues and appointment scheduling without adding headcount.
Account and billing inquiries
Resolve billing questions and account updates, in real time, day or night.
140+ languages, global supply chains
Service requests
Provide technician availability and troubleshooting, referencing SAP knowledge bases live.
Order status and tracking
Share shipment and delivery updates across complex, multi-party supply chains.
Global scale
140+ languages and regional dialects supported out of the box.
Global team support
Trusted internally
SAP runs its own internal concierge IT support on Parloa.
Employee help desk
Concierge IT support for global teams, in their own language.
Knowledge base lookups
Answers pulled straight from your SAP knowledge bases.
Inside the platform
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Look up the order, change the appointment and update the case in the same conversation.
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Design the agent in one place and connect it to your SAP systems.
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Review quality, outcomes and trends across all conversations.
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Run simulated callers and compare versions before customers ever hear them.
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Pass the conversation and its summary to a person in SAP Agent Desktop.
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Authentication first, then FAQ, customer data, service orders, service cases and routing.
Case studies
Parloa handles time-sensitive calls such as cancelling or rescheduling a booking, so travelers get an answer immediately, at any hour. 100+ countries, 24/7.
Nina handles where-is-my-order requests, returns and FAQs, and hands every sensitive request to a human with full context. 7 markets.
The agent finds the product, checks real-time store stock and guides callers to buy, reserve or reach a sales agent. After a pilot in Switzerland it is rolling out to 8 markets. 65% containment since July 2026.
Why it works
Parloa's AI agents manage the conversation. SAP Autonomous Enterprise carries it all the way to resolution.
Every agent runs thousands of simulations before deployment, and is continuously monitored so you catch issues before they compound.
Trusted by large enterprises worldwide for security, governance, and scale, 24/7 across channels and markets. A premium-qualified SAP Solution Extension and a certified SAP Endorsed App.
Pre-built integration and low-code configuration. Parloa works with the SAP data you already have. No rip and replace.
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Bring your own use cases. We'll reference real-world benchmarks to model the full revenue and cost savings opportunity of Parloa x SAP for your unique business.
SAP is an investor in Parloa. Partnership details described on this page represent our ongoing partnership and collaboration.
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Amplify your customer service experience today.